**Job Information**:Department Name- INFORMATION TECHNOLOGYJob Type- Full timeIndustry- TechnologyService Now Ticket- INC*******Modality- On SiteWork Experience- 1-3 yearsAssigned Recruiter ContactDate Opened- 08/20/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- *****As the Telecom Tech, you will be responsible for phone system administration by supporting and implementing new routing configurations and general system maintenance for our Tijuana Shared Service Site.
**Responsibilities and functions**- Primary management of Telecom tickets- User creation, deletion, and configuration for phone system- System phone creation- Phone extension configuration- Creating and updating call routing documents- Maintaining telecom inventory documents- Creating and maintaining call reports- Configuring users on Calabrio (call recording system)- Troubleshooting system issues, such as:- Call quality issues- Failed inbound and outbound calls- Failed user login to ...