Empower clients with benefits solutions as a Benefit Administrator at TELUS Health in Montreal, Quebec. Utilize your analytical skills to provide exceptional client support and drive process improvements.
As a Benefit Administrator, you will play a critical role in responding to client inquiries, managing software-related issues, and collaborating across teams to enhance service delivery. Your contributions are vital in ensuring client success and meeting operational deadlines within a full-time framework.
Key Responsibilities:
• Respond to client inquiries via various communication methods
• Construct comprehensive test cases for software updates
• Investigate and troubleshoot escalated benefits issues
• Ensure compliance with SLAs through effective task prioritization
• Share insights to improve team knowledge and processes
Requirements:
• Minimum 3 years of experience in Benefits administration
• University or college diploma in relevant fields
• Str...