Overview

Location: Newbury or London + Hybrid*

Working hours: Full time 37.5 hours per week – Mon to Fri

Salary: Excellent basic salary plus bonus and benefits

What you’ll do

In this role, you’ll take end‑to‑end ownership of retention and upgrade strategy for our Pay Monthly (PAYM) customers, with a strong focus on forecasting and planning across the trading function. Your work will play a key part in protecting and growing Three’s mobile contract base by bringing clarity, consistency and commercial focus to how we plan, prioritise and deliver across all customer journeys and segments.

You’ll use customer insight, market trends and data‑led forecasting to balance short‑term trading outcomes with long‑term customer value. Through a mix of proactive and reactive retention activity - including upgrades, pricing strategies and targeted interventions - you’ll help reduce churn, improve tenure and drive sustainable value growth.