Become a Bilingual Client Transactions Service Associate at Dominion Securities in Toronto. This role emphasizes client advocacy and relationship management through effective service resolution techniques.
In this full-time capacity, you will act as a central liaison between the Front Office and Operations, tackling service inquiries with comprehensive knowledge of the DS service cycle. Your role involves analyzing service quality and ensuring compliance with Service Level Agreements while fostering strong relationships to enhance operational efficiencies.
Key Responsibilities:
• Lead service escalation and issue resolution processes
• Investigate and address client inquiries proactively
• Ensure strong Service Level Agreement compliance
• Identify performance trends and improve quality
• Build partnerships with internal service teams
Requirements:
• Must be bilingual in English and French
• 4-year degree or relevant experience
• At least 1 year in bank...