Job Title: Trade Operations Analyst

Location: Toronto, ON (Hybrid)

Duration: 6 months contract (with possibility of extension/conversion)

Key Responsibilities

Customer

• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or elevate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Interact with partners by responding to requests in an effective and timely manner

Shareholder

• Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and pr...