City : Monterrey
Department : Operations
Recruiter : Olami Rivera

To support our ambitious growth in the US, we are now looking to fill the exciting role of Traffic Control Dispatcher, our internal Call Center, in our Monterrey, Mexico office!

ONSITE role in Gral.Escobedo, N.L. near Sendero Metro Station.

About the Role

• Pro-actively manage traffic situations of interstate/intrastate bus service, timely inform passengers about issues such as delays and malfunctions and quickly implement alternative solutions.
• Respond to inquiries and investigate and resolve bus driver, bus partner and customer concerns.
• Respond to and coordinate emergency responses.
• Continuously strive to optimize operational processes to guarantee the quality of our services.
• Coordinate personnel responsibilities and vehicle deployment in case of any changes.
• Interact with all parties of the FlixBus fleet, e...