The goal of this position is to develop and deliver training programs that are rich in quality, and which prepare Risk Management Operations (RMO) employees for providing quality customer service to Allied’s customers. While this role is focused on the actual facilitation of training programs, this role will also maintain learning materials, including job aids and PowerPoint decks, achieved through the collaboration with the individual business areas.Job Duties and Responsibilities:Technical Training Facilitation (70%)Conduct technical training for the Customer Service Solutions business unit.Develops RMO employee knowledge, skills and abilities through quality technical training programs on RMO systems and products.Assists in the planning and delivery of onboarding program to ensure that employees understand policies and company culture.Organizes and delivers both onsite and remote training sessions for all new employees, ensuring that resources are prepared and that materials are cur...