Elevate service delivery standards in Hamilton as Superintendent of Service Delivery. Ensure effective transit operations through strategic oversight and employee support for public services.
In this essential position under the Manager of Transit Operations, your responsibilities encompass monitoring service delivery, enhancing customer experiences, and supporting a diverse workforce. With a focus on teamwork, you will champion operational improvements while enforcing legislative compliance in a 24/7 service environment.
Key Responsibilities:
• Monitor and assess operational performance and KPI reports
• Support Inspector staff in customer engagement and conflict resolution
• Facilitate staff training, evaluations, and discipline processes
• Ensure effective resource management for service operations
• Uphold health and safety compliance across all activities
Requirements:
• Community college diploma or university degree in a relevant field
• Extensive ex...