Assist dealers and electricians with product installation guidance. Conduct technical orientation sessions for channel partners. Support commissioning activities remotely. Quality & Process Improvement Identify recurring product/service issues and report trends. Share customer feedback with product and quality teams. Suggest improvements in troubleshooting SOPs and service processes. Customer Experience Maintain professional communication with customers. Ensure customer satisfaction through timely resolution. Reduce repeat complaints through accurate diagnosisKey Responsibilities Technical Support & Troubleshooting Handle inbound and outbound customer calls related to inverter and battery complaints. Diagnose technical issues through phone, WhatsApp, video calls, and remote support. Guide customers/dealers for basic troubleshooting and installation checks. Support field technicians and service partners in resolving technical issues. Provide technical resolution for: o Sol...