DESCRIPTION______________________________________________

We are looking for a Unified Communications Junior Specialist to enhance the technical capabilities of our Digital Workplace Platforms Tower within the Infra Services Division.

In this role, you will be responsible for handling day-to-day technical operations, including remote administration, configuration, monitoring, and troubleshooting for Microsoft Teams users and devices within our customers' environments. Additionally, you will perform support activities based on knowledge base articles and Standard Operating Procedures.

The ideal candidate for this role can triage issues, identify areas of focus, and strategize the best approaches for optimal results. We seek a team player with strong analytical and technical skills who can effectively communicate the reasoning behind technical decisions to non-technical stakeholders. Our new colleague must be comfortable w...