UNIX & SQL Production Support Engineer

Location: Guadalajara, Jalisco, Mexico.

Responsibilities

• Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing.
• Work on supporting product servers and clients on cutting‑edge platforms, contributing to continuous improvement and continuous delivery.
• Continually focus on enhancing the performance of Java applications.
• Use Splunk for debugging and log analysis.
• Work effectively in collaboration with other team members.
• Implement new tool functionalities that support changing business requirements.
• Develop functions to automate provisioning and access management for primary/secondary controls.
• Develop functions to help improve user experience.
• Provide technical feedback and support to development teams.
• Perform detailed root cause analysis of issues in production and ...