Join Vancity as a Member Experience Officer and enhance the banking journey for members in Vancouver. Focus on service excellence in personal and digital interactions.

In this part-time position, you'll be instrumental in facilitating essential financial services while providing tailored support across various channels. As a key player in member engagement, you will utilize your digital proficiency and service mindset to help members navigate their financial choices confidently.

Key Responsibilities:
• Facilitate member transactions in-branch and via call center
• Enhance member engagement through digital service onboarding
• Conduct cashflow interviews and account openings
• Provide accurate information for improved data quality
• Log high-quality member insights in CRM for referrals

Requirements:
• High School Diploma; desired post-secondary education
• 1–2 years in customer-facing financial services rol...