Become a key player in vehicle replacement as a bilingual Vehicle Replacement Specialist I. Connect with clients virtually to provide timely support and manage total loss vehicle reports.
This entry-level position focuses on servicing insurance clients by accurately processing vehicle replacement requests. Your role includes handling inquiries, updating reports across various vehicle types, and ensuring high-quality service while complying with internal guidelines. Strong analytical abilities and customer service commitment are crucial in this role.
Key Responsibilities:
• Manage all inbound and electronic client inquiries
• Produce accurate reports for vehicle replacement
• Explain report details to clients clearly
• Keep thorough documentation for all interactions
• Engage in training to broaden product knowledge
Requirements:
• High School diploma or equivalent required
• 1–2 years of customer service experience required
• Proficient in both English ...