Lead operational excellence as the Client Services Manager at Pulse Veterinary Specialists & Emergency. Focus on training, client care standards, and overall team performance management.

In this leadership position, you will oversee the development and performance of the Client Services team at Pulse Veterinary. This role emphasizes recruiting and training staff while ensuring a supportive environment for high-quality client care and efficient operations. You will establish key metrics to elevate the client experience across various hospital services.

Key Responsibilities:
• Oversee and support the Client Services team effectively
• Handle recruitment, onboarding, and continuous training
• Create and maintain operational SOPs for consistency
• Manage team scheduling, payroll, and performance assessments
• Conduct audits to ensure accountability and accuracy

Requirements:
• Five years in customer service needed