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Virtual Member Experience Specialist, Member Service Centre (Hybrid) - 18-Month Contract

Student-Friendly Entry-Level
Company

Prospera Credit Union

Location

Surrey, Canada

Posted

June 05, 2026

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About This Opportunity

Prospera is committed to creating meaningful local impact while offering our members more ways to manage everyday banking, grow their wealth, and receive personalized support to achieve their financial goals.

With more than 80 years of service, Prospera is part of the Coast Capital Savings Federal Credit Union family of brands, providing a full range of financial products and services across the British Columbia.


As a Virtual Member Experience Specialist, you will provide outstanding customer service and taking the initiative to develop positive relationships while meeting the product and service needs of our members.


What you do

  • Greet customers and assist customers over the phone, email and chat, establish rapport, address service inquiries and customer concerns, and seek opportunities to deepen customer relationships.

  • Proactively seek occasions to demonstrate our value proposition, uncover needs, and recommend appropriate servic...