Location

Stoke-on-Trent Contact Centre + Hybrid (3 days a week in the office)

Salary

Excellent basic salary plus bonus and Vodafone benefits

Working hours

Full time 37.5 hours per week – Monday - Friday 08:30 - 17:15 + On call

Responsibilities

• Take the lead on overseeing digital sales and operations, quickly jumping on technology or digital-channel incidents to keep the customer experience running smoothly.
• Own the end‑to‑end management of incidents (including Major Incidents), from assessing impact to coordinating fixes and keeping stakeholders clearly informed throughout.
• Review and approve planned digital changes, making sure risks are understood, governance is followed, and customer or frontline impact is kept to a minimum.
• Act as the central point of coordination during incidents, working closely with IT, Digital, Engineering and Consumer Operations teams to drive fast, effect...