We are seeking a detail-oriented and customer-focused Warranty Specialist 1 to join our team in Monterrey, Mexico.
In this role, you will be responsible for processing warranty claims, assisting customers with warranty-related inquiries, and ensuring smooth warranty operations for our organization.Process warranty claims accurately and efficiently, adhering to company policies and proceduresCommunicate with customers via phone, email, and in-person to address warranty-related questions and concernsAnalyze warranty claims to determine validity and appropriate resolutionCollaborate with internal departments to resolve complex warranty issuesMaintain accurate records of all warranty transactions and customer interactionsGenerate reports on warranty claim trends and patternsAssist in identifying areas for improvement in the warranty processStay up-to-date with warranty policies, product information, and industry standardsQualificationsHigh school diploma or equivalent required; Asso...