Warranty SupervisorPosition ObjectiveThe Warranty Operations Supervisor is responsible for overseeing warranty operations across the dealer network, ensuring compliance with OEM policies, operational efficiency, and high-quality warranty claim processing.This role supervises day-to-day warranty activities, supports and guides dealers, and coordinates with internal teams to improve warranty performance and compliance.Key Responsibilities- Supervise daily warranty operations and outcomes across the dealer network.
- Lead and oversee end-to-end warranty claim processes: submission, validation, approval, and reimbursement.
- Ensure dealership compliance with OEM warranty policies, procedures, and technical standards.
- Provide guidance, training, and escalation support to dealer service and warranty teams.
- Monitor warranty KPIs, claim quality, and turnaround times; follow up on deviations.
- Supervise warranty analysis to identify trends, risks, misuse, or improvem...