Elevate your career with CI Financial Corp. as a Technical Support Analyst focusing on Wealth Management systems. Deliver essential support, ensuring smooth operations of financial software.
In this senior role, you will leverage your experience in diagnosing and resolving technical issues, providing guidance to end-users, and collaborating with development teams. Strong problem-solving skills and attention to detail are pivotal as you maintain system stability and provide training on technical processes.
Key Responsibilities:
• Address inquiries and technical issues for wealth management systems
• Analyze and resolve system functionality concerns
• Monitor and enhance overall system performance
• Guide users on incident reporting and maintain documentation
• Work with IT teams to enhance and fix systems
Requirements:
• Bachelor’s degree in IT or related field
• 2-3 years of experience in technical support
• Experience with SQL databases and support tic...