Become a pivotal member of BrokerLink as a Workforce Management Analyst, driving service quality through keen insights and data analysis. This role combines strategic scheduling with real-time operational support.

As part of BrokerLink's expanding team, your focus will be on managing service levels and optimizing workforce strategies. A background in business or related fields, along with hands-on experience in analysis, will be crucial. You will facilitate timely reporting and adjustments, ensuring alignment with both growth and financial goals.

Key Responsibilities: • Monitor and manage service levels daily • Optimize schedules based on real-time data • Create detailed reports for operational feedback • Evaluate trends and adjust projections • Act as the primary support for users

Requirements: • Relevant college or university education required • Experience in workforce planning is an asset • Proficiency in WFM technologies like Cisco and Avaya • Strong ana...