We're Hiring: WFM Real-Time Analyst (RTA / RTM – Governance Monitoring) At HCLTech

We're looking for a detail-driven and highly accountable WFM Real-Time Analyst to oversee and govern third-party (3 P) operations in a fast-paced, SLA-driven environment. This role is adecuado for someone with hands‑on real-time / intraday management experience who can confidently monitor vendor performance, challenge execution, and drive accountability.

What You'll Do

• Monitor real-time performance of third‑party operations against SLAs, staffing plans, and intraday targets
• Track key metrics such as service level, shrinkage, productivity, and attendance
• Validate and govern intraday actions from vendors (schedule adherence, OT, VTO, staffing adjustments)
• Identify and proactively escalates performance risks, gaps, or SLA deviations
• Act as a control and escalation point for execution issues and non‑compliance
• Maintain detailed ...