We're Hiring: WFM Real-Time Analyst (RTA / RTM – Governance Monitoring)AtHCLTech , we're looking for adetail-driven and highly accountable WFM Real-Time Analystto oversee and govern third-party (3P) operations in a fast-paced, SLA-driven environment.This role is ideal for someone with hands-onreal-time / intraday management experiencewho can confidentlymonitor vendor performance, challenge execution, and drive accountability .
What You'll DoMonitor real-time performance of third-party operations againstSLAs, staffing plans, and intraday targets Track key metrics such asservice level, shrinkage, productivity, and attendance Validate and govern intraday actions from vendors ( schedule adherence, OT, VTO, staffing adjustments ) Identify and proactively escalateperformance risks, gaps, or SLA deviations Act as acontrol and escalation pointfor execution issues and non-compliance Maintain detailed documentation ofintraday actions, issues, and outcomes Support performance reviews withd...