**Responsibilities**:- Supervises a medium team of support staff that operates a control desk supporting a department within the organization (typically up to 25).
- Addresses and resolves exceptional/unusual situations.
- Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, staffing etc.- Impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results.Developed communication to exchanges ideas and potentially complex/sensitive information.May act as backup for manager.
**Qualifications**:- 2-5 years relevant experience- Basic to intermediate level experience in a related role with previous people management experience Basic workforce analysis and reporting skills**Education**:- Bachelor's/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.Other job-related duties may be...