Tata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match.
TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services.
This is delivered through its unique Global Network
We are looking for Workforce Specialist
**Requirements**:
- VBA macros an asset
- Experience with BI, Service Now and Genesys an asset
- Ability to create reports in Excel and forecast results
- Attention to detail and high level of accuracy
- Ability to multi-task, focus and complete reports for extended periods of time
- Previous WFM at a Service Desk environment experience required?
**Tasks**:
- Manage the call volume, daily attendance and program break schedules
- Assist with creation if metrics and targets for services
- Work closely with the operations team to analyze and help improve their delivery processes
- Generate ideas for p...