Support nonprofit users as a Product Support Specialist at Zeffy, blending customer inquiries with technical expertise. Experience a hybrid role focused on continuous improvement and user engagement.
Zeffy offers a dynamic role for a Product Support Specialist to provide exceptional support to nonprofits and donors. You will handle inquiries, troubleshoot products, and partner with the development team. Take charge of unique projects every two months that reflect your skills and contribute to user satisfaction, such as AI chat tool enhancements and knowledge base evaluations.
Key Responsibilities:
• Answer nonprofit and donor questions via email and callbacks
• Troubleshoot and resolve technical product issues
• Update tools and articles for better user support
• Handle intricate inquiries from the first day
• Manage improvement projects showcasing your outcomes
Requirements:
• 6+ months in customer service
• Bilingual in English and French
• Track reco...