Your Gateway to Student Success
Our Zendesk Customer Success Manager will be an integral part of our CX Platforms Team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA; Durham, NC; Columbus, OH; or Boston, MA; or in a Work From Anywhere (Remote) capacity from within the U.S.
TELUS Digital is seeking an exceptional Zendesk Customer Success Consultant (AI & Support Ops) to help clients accelerate value from their Zendesk and Zendesk for Contact Center solutions. This role requires deep Zendesk expertise, a customer‑centric consulting approach, and the ability to deliver hands‑on configuration and practical solutions in a fast‑paced, agile environment. This is primarily a managed services and post‑go‑live optimization role, with the opportunity to lead AI expert advisory engagements as part of our services.
As part of our customer succ...